April 2026
Telecoms operators are gradually phasing out 2G and 3G networks in Europe. This deactivation, initiated in 2024, will continue until 2029, according to a timetable specific to each operator, country by country.
This situation will have an impact on the operation of widespread equipment and products (e.g. remote monitoring systems, elevators, home medical devices, etc.).
In the UK, the 2G and 3G mobile networks are gradually being switched off over the next few years. To find out more about the mobile network shutdown, please visit the ofcom website.
From these dates onwards, the loss of the 3G network will render the eCall feature inoperable in geographical areas where neither 2G nor 3G is available. It will remain operational in countries and geographical areas where a 2G or 3G network is still active.
The SOS button on the vehicle's overhead console can be used to check the status of the eCall system. For further information, please refer to your vehicle owner's manual.
Please note: driving the vehicle itself is not affected by the shutdown of 2G or 3G networks. The vehicle remains fully compliant with its certification.
Renault Group continues to assess the impact of the 2G and 3G shutdown on a model-by-model and country-by-country basis, with a view to identifying whether alternatives are possible.
Update July 2026
An update from the Government has been released on 29th July 2026. This communication is focused on the introduction and network functionality for the Next Generation eCall, (referred to as NG in the Government communication), which is 4G/5G. This communication references a delay to 4G/5G network availability until March 2027.
eCall on current Alpine products with an SOS button is 2G/3G.
When new Alpine products are built with 4G/5G eCall, which will be coming to market shortly, in the absence of 4G/5G networks, the products will be able to use 2G/3G networks.
This page will be updated regularly as the situation evolves.
